Our company complies with Irish laws and regulations and operates in full accordance with them. It is important to us that all our actions are lawful, as our reputation and integrity are our top priorities. That is why we have established specific conditions regarding the return of goods.
If the goods meet all quality standards and requirements specified in the accompanying documents and certificates, they cannot be exchanged or returned.
However, we always strive to find a solution that satisfies each customer. If necessary, we will make every effort to exchange the goods or offer you a suitable replacement product.
To request an exchange, please fill out the appropriate form on our website. You will need to provide detailed information about the product.
You must include your full name, phone number, and email address to receive information about the return process. It is also mandatory to indicate the order number and the date when the order was placed. In separate fields, specify the name and type of the goods as well as the quantity. Then select the reason for the return from the list provided. It is also necessary to indicate whether the goods have been unpacked. Below this section, you will find a field to describe the issue in detail. This description will help our managers understand why the goods are unsuitable for you and will speed up the decision-making process regarding a possible exchange.
Once all the information is confirmed, it will be submitted for review. Our managers strive to process customer requests as quickly as possible. To respond, they may contact you by email or phone.